Business Case - Trivago Magazine

UX & UI DESIGN - UX RESEARCH, ANALYSIS, CONCEPT & WIREFRAME

Project Goal

Trivago Magazine is a website, that has a homepage that consists of different content modules of which each acts as an entry point leading to a full page article, followed by related articles.
Focusing on both UX and UI, the goal is to propose an evolution of the homepage experience that aligns both desktop and mobile experience.

Category: UX/UI Design

Momentary Online Experience Analysis

To start, I made an analysis of what is state of the art for trivago Magazine, from a UX point of view.
This analysis was made by using as starting point the “10 Heuristics for User Interface Design” by Jakob Nielsen.

Trivago wireframe

What is working well

  • Evocative and inspiring images: images represent pefectly the title and contest, giving the visitor a direct e inspirational view of what he will read.
  • Simple clean layout, no distractions: The overall structure is complete, simple to understand and to manage. The user feels immediately he is going to get the informations he wants in a few clicks.
  • Self explaining section titles: after first exploration of the site, it is instantly clear how the sections are working, as well as the hierarchy of the whole website.

What is NOT working

  • Search functionality: autocomplete for the search function is missing, and if the user is mistyping he has no control on it. (5th heuristic: “Error prevention”)
    On the other side user has a lot of recommendations (destinations, tags, content) but probably it’s not what he is looking for, it’s just featured content.
  • Embedded trivago search engine: No focus is given to the embedded trivago search engine. This is for sure a section that with the right emphasis, could attract the visitor, after he got the right inspiration for his next travel.
  • Tags UI: tag buttons are not so catchy as they could. Seems a little bit lost in the middle of the page, with no hype. Seems more like buttons and not tags. (2nd heuristic: “Match between system and the real world”)
  • Colors: there is a general lack of colors, despite the trivago logo is very colorful. Just using few colors, it could give a little boost at the experience of the visitor.
  • No CTA on content: there is no real CTA on content, except the first component on the top of the page. Adding a “Read More” button with hover effect, could involve the user to click on it.
  • No “View More” button: adding a button that loads more content for a specific section, could help user to view more content without getting lost in other pages.
  • No Video content: adding a video in homepage for a featured content could give more movement to the page, without giving a too static impact to the visitor.
  • Newsletter popup: visitor doesn’t get any direct invitation to the subscription to the newsletter. Without being too invasive, it could be good to have a nice popup when the user is scrolling from down to top.

Competitor Analysis

After trivago Magazine anlaysis, I performed a web search to analyze the competitors, their features and the characteristics of their sites, to understand how and where to insert and position trivago Magazine. I performed several tests, testing most of the features offered. The competitor analysis was directed towards five competitors, more or less famous and more or less complete.
Below is a summary of the competitor analysis broken down by area. To get this I have used part of the SWOT analysis framework.

User Research: Survey & Interviews

In this step, I would try to get an idea of the target audience and habits of the site's users. I would send a survey (made with Google Forms or Survey Monkey) with 10 to 15 generic questions to extrapolate quantitative data to 35/50 people hypothetically targeted. From the survey I would send, I would be able to extrapolated interesting data that could. give a first statement of the users that use trivago Magazine.

Once analyzed the survey data, I would performe a minimum of 5 interviews for qualitative data useful to identify the target audience and from which I would create the user persona.

User Persona

Using the interviews, I will be able to create 2 or 3 user persona, that will represent specific target users rather than using a generic one. I will have a simple representation of the most common target audience. It’ll help to standardise needs and get solutions faster.

User Story

After User Persona, I would write down some user stories, that are short statements or abstracts that identifies the users and their needs or goals. It determines who the users are, what they need and why they need it.

Here are some examples:

  • As a user I want to have suggestions for my search so that the process is faster.
  • As a user I want to have suggestions of popular tags so that I know what is trending immediately.
  • As a user I want a clear feedback so that I know what I’m clicking on.
  • As a user I want clickable buttons so that I can see more content for a section I’m interested in.
  • As a user I want a highlighted search engine so that I have a direct access to search results.

Wireframes

After finishing the first part dedicated to user research I would start developing some wireframe on paper for the main features of the homepage. After outlining the basic structure of wireframes I will design the wireframes with Sketch software.

STEP 1 | DRAFT WIREFRAME

STEP 2 | SKETCH WIREFRAME

Interactive Prototype

STEP 1 | ITERATION WITH USABILITY TESTING

A usability test coul be conduct using the site's low-fidelity prototype.
The test has the aim to assess the usability, navigation and clarity of the contents related to the designed navigation, in order to identify errors, get feedback from users and evaluate the overall success of the prototype.
The participants chosen for the test would be the same ones who carried out the interviews. The results generated could help to identify critical areas to improve user interaction and identify errors.

STEP 2 | CORRECTION OF PROTOTYPE

After the collection of the feedbacks, I will have the possibility to change the prototype, and make the changes were needed.

If needed it is possible to have another cycle of iteration and correction, till the prototype has no errors anymore.

User Interface & Mockup

Once the final wireframe has been created, it is possible to define the new User Interface of the website.
This must also follow all the indications that have emerged from the UX analysis.

After the definition of the UI for all the components, it’s possible to realize a full functional mockup.

Final Test

At this point, it is possible to realize a full functional test using the mockup, to check the final version.